60-day refunds, no reason required
Refund Requests & Records
Check the refund policy as you compare plans. VPN62 offers refunds within 60 days, no reason required; see the full terms in the Terms of Service. Monthly plans and data packs have different billing rules. When requesting a refund, specify the relevant order so it isn't confused with another order or upgrade record.
To request a refund, sign in to the user panel and open a support ticket. Include your request and the relevant order. If your request relates to a connection issue, you can add the client platform, selected route, and error message to provide context. You don't need to share sensitive credentials to explain a refund request.
Keep your order and support ticket records after submitting your request. Add information and check progress in the same ticket. Don't confuse monthly data resets or changes to the service period after an upgrade with the refund process. If you have a question about a billing item, specify which one you'd like checked.
Open a Support Ticket in the User Panel →